How to Manage Payment Difficulties
If you get a notification that your payment didn't go through, there could be many possibilities as to why. In this guide, we'll explain the different reasons for failed payments and how to fix them.
In this article, we will cover the following:
Several Failed Payments ^
If your credit card has been declined multiple times, you'll likely get a notification from us that your payment has failed and to try again.
Enable international transactions
Payment failure is most commonly caused by international transactions being disabled by your bank, so it's a good idea to check with them before retying your payment to ensure they enable such transactions.
Ensure you have enough balance on your card
Remember that CFI subscriptions are priced in USD, so the conversion may lead to the charge being over your available card balance. It's important to do the conversion first on a tool like Google conversion rate calculator to determine how much will be taken out of your account.
On top of this, please consider potential taxes.
Your Zip Code matches the address on the credit card
If your address and the card's address do not match, we get a notification that your card has been blocked due to a zip-code error. This prevents lost or stolen cards from being used in case of fraud.
If your payment is being blocked due to this error, the customer support team needs to unblock the error and prompt payment again upon verification that you are the genuine cardholder.
This payment error often causes CFI's subscription charge to show up twice on your statement. Many learners believe they were charged twice by CFI. However, the blocked charge is simply being held by their banks temporarily until the funds are released back into their accounts.
Payments from India ^
The limitation on international payments for subscription plans in India is primarily due to regulatory and banking restrictions beyond our control. These restrictions vary from country to country and are subject to local laws and regulations.
Complete the 2-factor authentification
Since January 2023, Indian customers must complete a 2-factor authentification provided by their credit card company. Please complete the 2-factor authentification following payment and it should be successful.
Ask for an invoice link from the CFI support team
If the payment is still unsuccessful, please ask the customer support team for a payment link for another opportunity to subscribe.
You can email us at [email protected].
Pay through a Payment Alternative ^
Suppose your card is not working or you don't have a credit card. In that case, you can pay by one of our payment alternatives, including paying by PayPal, a virtual credit card, borrowing a credit card from a family or friend, or getting a prepaid credit card.
We do not accept wire transfers as payments under any circumstance.