Payments, Receipts, & Troubleshooting

• Accepted Payment Methods
• Requesting a Receipt
• Troubleshooting Payment Difficulties

Accepted Payment Methods

CFI accepts the following major credit/debit cards:

• Visa
• MasterCard
• American Express
• Discover
• Diners
• JCB

We also accept payments through PayPal. All subscriptions are billed in $USD. We do not accept other currencies.

We do not accept wire transfer payments for individual subscriptions.

We do not provide the option to pay by invoice for individual subscriptions. If you're part of an organization who will be paying for your subscription, we recommend:

• Purchasing the subscription with a company credit card
• Purchasing with a personal credit card and request reimbursement (we can provide documentation for you post-purchase)
• Have someone with purchasing power buy on your behalf, ensuring they use your email address to complete the transaction.

Retrieving/Editing Your Receipt

Follow the steps below to retrieve a receipt post-purchase:

1. Log in to your account.
2. Click "My Account" at the top right-hand corner of your dashboard.
3. Select "Profile" from the drop-down menu.
4. Click "Settings," then "Personal Information".
5. Enter the Name and Billing Address you want to appear on your receipt.
6. Click "Save Changes."
7. After saving your changes, click the "Billing" tab.
8. Scroll down to the receipt section and click "View" to access your updated receipt.

Troubleshooting Payment Difficulties

Below are some common issues customers face during the checkout process and suggestions for troubleshooting.

• International Transactions: Payment failure is most commonly caused by the bank denying an international purchase. If you're not based in the United States, it's a good idea to ask your bank to enable international transactions before attempting to purchase.
• Sufficient funds/balance: CFI subscriptions are priced in USD, so conversion rates may result in the charge being more than what's available on your card. We recommend calculating the conversion rate before attempting to purchase to confirm the amount you'll be charged.
• Zip Code Accuracy: We block payments submitted with inaccurate zip codes to help prevent fraud. Please contact your card issuer to confirm the zip code associated with your card before attempting to purchase again.
  • Note: this error often causes your credit card statement to show a duplicate charge from CFI temporarily. One of the charges should drop from your statement after a few business days.
• Purchasing Limitations for Customers in India: Due to regulatory banking restrictions outside of CFI's control, customers in India frequently experience trouble during checkout. It is recommended to complete two-factor authentication with your credit card company to ensure your transaction is successful.