Basic Troubleshooting

Technical difficulties can occur for all sorts of reasons. Most commonly, they are caused by out-of-date browsers, slow internet connections, security software blocking our pages, etc.

If you are experiencing any technical difficulties, before anything else, you can try a few of the following quick fixes:

• Restart your computer
• Clear browser history, cache, and cookies
• Try to access from different browser
• Try to access from a private browser

If none of these work, please try the following:

• Check for a firewall, ad-block, or any VPN's running
• Access the website from a different internet connection
• Access the website from a different device

You should also make sure that your internet speed has a minimum of 30Mbps. You can check your internet speed here: https://fast.com/

While we're working on building an App for CFI, it's still on the way. For now, learners are required to access the dashboard and courses from a PC or Mac computer. See here for technical requirements.

If you're having issues with the videos loading, please follow our Video Loading Error Troubleshooting Guide.

If the problem persists, please contact us at [email protected] with a screenshot of the error to identify and resolve the issue.