Basic Troubleshooting
We understand technical issues can be frustrating. If you are experiencing difficulty accessing CFI's website, content, or videos, we suggest trying the following steps to troubleshoot before contacting our support team.
First Steps
Try these steps first to see if the issue you're experiencing is resolved.
- Restart your computer
- Clear browser history, cache, and cookies
- Make sure your browser is up-to-date
- Enable third-party cookies
- Try to access CFI through a different browser
- Try to access CFI from a private or incognito browser
- Confirm that your internet speed has a minimum of 30Mbps. Check your internet speed here: https://fast.com/
Other Suggestions
If the steps above do not resolve the issue you're experiencing, we also suggest trying the following:
- Check for a firewall, ad-block, or any connected VPN's
- Try to access CFI via a different internet connection
- Try to access CFI from a different device
Contact Support
If the problem persists, don't hesitate to contact us at [email protected]. Including screenshots, error messages, or additional information learned from completing the steps above will help us promptly investigate and solve the problem.
Not finding what you're looking for? We want to hear from you!
Email us at [email protected] with the issue you're experiencing and a note that you searched the Help Center but didn't see anything helpful.
We'll review all feedback and make updates to our articles as needed!