Name Change Requests on Certificates
If there is a typo in your name, the wrong name has been used, or you need part of your name added/removed, you will need to submit a name change request.
Your request will be seen and processed faster if you submit a name change request, rather than replying to the email your credential link was sent in.
Sign In to Your Credential
The option to request a name change is not available right from your dashboard. For security and integrity reasons, you will need to prove you are the credential owner before you can make this request.
Also, please keep in mind that CFI partners with Accredible to issue learners their certificates. That means, when you submit your request, you are submitting it to Accredible, not CFI.
To sign in and access hidden options, follow Accredible's article: Access Hidden Options
How to Request a Name Change
- Sign in to your credential as described in the article mentioned above
- Along the bottom of the credential window, click the 'MORE' button
- In the pop-up menu, select the 'Request a Name Change' option
- Enter the name as you would like it to appear in both fields.
- Click 'Submit Request'
Why do I Have to Submit a Name Change Request?
Submitting a name change request is better than emailing CFI, this is because emails can go to the wrong people and get lost, whereas a name change request through the Accredible system goes straight to the correct person.
Name change requests are important because they prevent someone from changing the name on your certificate to another person, potentially someone who did not rightfully earn the credential. We need to verify your request against their record of you before giving their approval, in order to avoid this kind of fraud.
How Long Will it Take?
Please give us at least 3 business days before following up on your request. After which please contact [email protected] letting us know that your request has not yet been approved by Accredible.
Please make sure to update your name on your CFI learner profile. Your name is taken from your profile for your certificates, so your name should be written properly for accurate reflection on your certificate.