How to Change the Name on a Certificate
If there is a typo in your name, the wrong name has been used, or you need part of your name added/removed, you must submit a name change request to adjust your certificate.
Submitting Your Name Change Request
Where do I submit a name change request?
If you would like the name changed on an existing certificate, please contact our support team at [email protected] with the subject "Change the Name on My Certificates."
Please ensure you include the First and Last names you would like listed in the body of your email.
⚠️ IMPORTANT: Your CFI Learner profile should list your full, legal name exactly as you want it to appear on all future certificates. For a step-by-step guide on updating your profile, please visit this article.
Submitting a Name Change Request via Accredible
If your legal name does not include a last name, you will need to submit a name change request through Accredible to have your single legal name displayed on your certificates.
Locate Your Certificate
Where do I find my certificate?
To complete the process outlined in the video above, please follow these steps:
- ➡️ Log in to your dashboard
- ➡️ Select My Learning Journey from the left-hand navigation menu
- ➡️ Click Transcripts and Certificates
- ➡️ Select All Courses, Certifications, Specializations, or Role-Based Learning Paths depending on the certificate you're looking for.
- ➡️ Click View
Your certificate will open in a new window.
Sign In to Your Credential
How do I request a name change?
The option to request a name change is unavailable from the CFI dashboard. For security and integrity purposes, you must verify you are the credential owner before requesting a name change.
Please remember that name change requests are submitted directly to Accredible, not CFI.
To sign in and access hidden options, follow Accredible's article: Access Hidden Options.
You must be logged in to Accredible to access hidden options. If you have never logged in to Accredible, you must create a new account to proceed with your name change request.
Login required to request a name change
Submitting Your Name Change Request
Where do I submit a name change request?
- Sign in to Accredible as described above
- Click the 'MORE' dropdown menu beneath your certificate's name
- Select the 'Request a Name Change' option
- Enter the name as you would like it to appear in both fields.
- Click 'Submit Request'
Frequently Asked Questions
Why do I Have to Submit a Name Change Request?
The name change request process is required for security purposes: to prevent issuing a certificate to an individual who did not earn it and to protect the integrity of your credential.
How long will it take?
We do our best to respond to all support inquiries within two business days. Please allow our team at least 72 hours to complete your request before following up or opening a new ticket.