Troubleshooting Payment Difficulties
If you have a question about troubleshooting payment difficulties that is not answered in this article, please email us at [email protected].
Troubleshooting Payment Difficulties
Below are some common issues customers face during the checkout process and suggestions for troubleshooting.
- International Transactions: Payment failure is most commonly caused by the bank denying an international purchase. If you're not based in the United States, it's a good idea to ask your bank to enable international transactions before attempting to purchase.
- Sufficient funds/balance: CFI subscriptions are priced in USD, so conversion rates may result in the charge being more than what's available on your card. We recommend calculating the conversion rate before attempting to purchase to confirm the amount you'll be charged.
- Zip Code Accuracy: We block payments submitted with inaccurate zip codes to help prevent fraud. Please confirm the zip code associated with your card with the card issuer if you are unsure of this information.
- Note: this error may cause your card statement to show a duplicate charge from CFI temporarily. One of the charges should drop from your statement after a few business days.
- Purchasing Limitations for Customers in India: Due to regulatory banking restrictions outside of CFI's control, customers in India frequently experience trouble during checkout. It is recommended to complete two-factor authentication with your credit card company to ensure your transaction is successful.
Other suggestions:
- Clear your cookies, cache, and browser history.
- Purchasing from another device or another browser.
- Purchasing using a private or incognito browser.
- Purchasing using a different internet network or from a different location.